ISP Diagnosis: The Cisco Phone Burned Out the Router

Working for an Internet Service Provider has to be easiest job on the face of the Earth. It seems you need not actually do any work. You simply must lay blame elsewhere, come up with excuses, and clear your board of tickets. There once was the day the excuse had to be at least plausible. Now, it is just plain silliness. This is a prime example of the dangers protectionism and a little too much job security. Here, in the comfy confines of ISPville there is apparent little concern of the consequences of losing a customer due to the monopoly power of the workforce and the monopoly power of the provider. The threat of "Gee, if do not do a good job, someone else may do it better" does not necessarily occur to members in the Communication Workers of Amerika union. Is it any wonder those of us who still want to keep a job, have to fight the outsource urge of management?